EP 160 | Talking to Interior Design Clients During Uncertain Times with Maricke Emanoilidis

How should interior designers communicate with clients during times of uncertainty and change?

In this episode, Kimberley Seldon speaks directly with client Maricke Emanoilidis to better understand what clients are thinking, feeling, and needing from their designers during challenging times.

Rather than making assumptions, Kimberley explores how honest communication, empathy, and thoughtful leadership can help interior designers maintain strong client relationships, navigate difficult conversations, and continue moving projects forward with confidence.

In this episode, we learn:
• How to guide clients who are ready to move forward with design projects
• Why preparing clients for potential future challenges helps build trust
• How to diplomatically address overdue invoices and payment conversations
• Why designers should avoid assuming what clients are thinking or willing to do
• How humor and levity can soften difficult conversations
• Why vulnerability and honesty strengthen client relationships
• How thoughtful communication helps interior designers lead with confidence during uncertainty
• Why empathy and transparency improve both the client experience and long-term business relationships

Maricke Emanoilidis is mother to four young children, all under the age of 13. Today, they are all at home, taking online classes. Formerly, Maricke was an HR Senior Manager and that role led her to be certified as an organizational and personal coach.