EP 361 | Interior Design Clients: Set Expectations & Manage Projects with Kimberley Seldon
24 questions for 2024. This is Part 1 of 4—focused on clients.
In this episode, Cheryl Horne sits down with Kimberley Seldon to answer key questions about managing client relationships in an interior design business. From setting expectations early to navigating difficult conversations, this episode offers practical strategies to help you lead with confidence and avoid common pitfalls.
If you’ve ever struggled with client communication or keeping projects on track, this episode will give you clear, actionable guidance.
What you’ll learn in this episode:
- Kimberley’s go-to language for working effectively with clients
- How to set clear expectations at the start of a project
- The hardest conversations designers need to have—and how to handle them
- Valuable lessons learned directly from clients
- The most critical step to maintain communication and manage expectations
- Unexpected red flags that can appear mid-project—and how to respond
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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.
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