EP 290 | Client-Facing Procedures for Interior Designers with Janeen Laudenback

Do your internal systems support the client experience you promise?

In this episode, Cheryl Horne is joined by Janeen Laudenback to discuss the behind-the-scenes procedures that help interior design firms operate smoothly, consistently, and profitably.

While client-facing systems are essential, strong team-facing procedures are what keep projects organized and your business functioning efficiently. From communication standards to onboarding new hires, this episode explores the operational systems every growing design firm needs.

If you want to build a more scalable and organized interior design business, this episode is packed with practical guidance.

What you’ll learn in this episode:

• What team-facing procedures are and why they matter
• How internal systems support better project outcomes
• Why communication is the foundation of an efficient design firm
• When and how to introduce policies and procedures to your team
• How to create a smoother onboarding process for staff and contractors
• Why documented systems help your business grow more sustainably

About Janeen Laudenback

Director of Leadership & Engagement

Janeen Laudenback is the Program Specialist for Business of Design, and is responsible for developing program content for a variety of BOD learning platforms.  She is a graduate of California State University, Long Beach, earning a Bachelor of Arts degree in Recreation and Leisure Studies and the University of LaVerne, earning a Master of Science degree in Leadership and Management.  She has worked for Business of Design in various roles since 2006.