EP 283 | Difficult Interior Design Clients with Karin Kolb
What do you do when a client keeps changing their mind—and your process stops working?
In this episode, Kimberley Seldon is joined by Karin Kolb to unpack a challenging client experience and explore what happens when even strong project management systems are tested.
From constant second-guessing to endless revisions, some clients can push projects off track despite your best efforts. This honest conversation offers practical guidance for interior designers dealing with indecisive clients, shifting expectations, and projects that start to unravel.
If you’ve ever wondered whether the problem is the client, the process, or something else entirely, this episode will give you clarity and reassurance.
What you’ll learn in this episode:
• How to reduce client second-guessing during the design process
• What to do when a client wants to change everything repeatedly
• Why “flip-flopper” clients create challenges for project success
• How to respond when a project starts going off the rails
• Why changing your process isn’t always the right solution
• How to maintain professionalism and confidence during difficult projects
DESIGN INTERVENTION
Don’t stray from your process. Ever.
TAKE AWAYS
Our Homes | Best of Ontario | Spring 2022
About Karin Kolb
Karin Kolb Interiors is a full-service interior design firm in midtown Toronto. KKI launched in 2019, however Karin was previously a realtor, then a stager, then a decorator. In 2017 I took the George Brown Interior Decorating program and launched Karin Kolb Interiors in 2019! I have had many great projects to date and two of those will be published in Our Homes Magazine this year!
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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.
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