EP 247 | Managing Difficult Interior Design Clients with Jerrica Zaric
What do you do when a great client suddenly wants to change the rules mid-project?
In this episode, Kimberley Seldon is joined by Milwaukee designer Jerrica Zaric to discuss how interior designers can handle client requests that disrupt established processes, create additional unpaid work, or challenge professional boundaries.
Even strong client relationships can become complicated when expectations shift unexpectedly. Learn how to recognize warning signs early, communicate more clearly, and confidently stand behind your process without damaging the relationship.
If you’ve ever struggled with scope creep or clients questioning your fees, this episode offers practical strategies to protect your business and your peace of mind.
What you’ll learn in this episode:
• How to identify and address client red flags early
• What to do when clients question your pricing or billing methods
• How to confidently stand your ground during difficult conversations
• Why healthy client boundaries protect both you and the project
• How process interruptions create additional work and stress
• The importance of clear communication throughout the design process
DESIGN INTERVENTION
Don’t get lost in taking care or your clients that you forget to take care of yourself. Healthy boundaries and carving out time for yourself will make you more productive. Schedule blocks of time to reflect, meditate, exercise, draw, do whatever you need to do to unwind. Put it on your calendar and stick to it.
About Jerrica Zaric
Since its launch in 2014, Jerrica Zaric Interior Design has been providing a bespoke turnkey approach to design to our discerning residential clientele. Drawing inspiration from her travels, a degree in sculpture, and an active interest in the art world, Jerrica directs her team to create designs that thoughtfully balance her aesthetic with the Client’s lifestyle. Both on and off jobsites, Jerrica can be found carrying two tape measures, toddler’s socks, and a box of safety pins at all times.
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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.
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