EP 183 | How Interior Designers Adapted Their Business During COVID-19 with Kimberley Seldon
How did the COVID-19 pandemic change the way interior designers manage projects, clients, and job sites?
In this episode, Kimberley Seldon, Cheryl Horne, and Janeen Laudenback discuss the operational changes interior designers were forced to make during the COVID-19 pandemic — and the strategies that helped businesses continue serving clients safely and professionally.
From delayed timelines and disrupted supply chains to new client expectations and job-site safety protocols, this conversation explores how interior designers adapted their businesses during one of the industry’s most challenging periods.
In this episode, we learn:
• How interior designers can communicate new site visit protocols with clients
• Why preparing clients for longer lead times became essential during COVID-19
• How to navigate varying comfort levels among clients, trades, and vendors
• What operational and project management adjustments were required during the pandemic
• How to safely coordinate Trade Day™ and on-site collaboration
• Why flexibility, communication, and leadership became critical business skills for designers
• How strong systems helped interior design businesses remain resilient during uncertainty
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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.
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